Refund Policy

Refunds are issued ONLY in the following cases: • Service was not provided on time (more than 72 hours) • Technical failure on our side preventing usage • Double charging • Erroneous payment (proof required) In all other cases, no refund will be issued.

Refund is IMPOSSIBLE in the following situations: • Change of mind after purchase • Incompatibility with user's device • No internet connection on user's side • Violation of Terms of Use • Subscription expiration • Voluntary refusal of service • Dissatisfaction with functionality after trial User accepts these terms before payment.

Upon approval of refund request: • Application review: up to 5 business days • Refund processing: up to 14 business days • Card crediting: depends on bank (3-30 days) • Cryptocurrency payments: refund in equivalent Refund is made using the same method as the original payment.

To request a refund: 1. Send email to refunds@shadowwire.app 2. Specify transaction number and payment date 3. Describe reason for request in detail 4. Attach payment proof (screenshot/receipt) 5. Wait for review (up to 5 days) Requests without supporting documents will not be considered.

In case of dispute: • Pre-trial settlement preferred • Arbitration at company registration location • Claim procedure is mandatory • Claim review period: 30 days • Parties seek peaceful resolution We value our users and are always open to dialogue.